Enter your details below for our free download on:

5 steps to creating a top performing pharmacy business.

Free Report

First Name

Last Name



When North Tees University Hospital NHS trust decided to build a new pharmacy within their hospital site they turned to T3 for help.

NTUH wanted to create an up to the minute pharmacy with wow factor to serve their patients and visitors within the main entrance area of the Hospital.

Big on ideas and short on timescales, T3 came up with an innovative solution that met the client’s needs, by provided an efficient dispensing area, for quick turnover of scripts and a sales area which wows there customer’s giving good access to impressive range of healthcare products and services.

Chris Jones, MD of T3 Pharmacy design said “We are delighted to see this project brought to life, the team have done a fantastic job, and it’s so pleasing to witness the opening of this super new pharmacy”

To see photos please click here

Please see below a testimonial from Tony Wilson, Commercial Development Manager of North Tees & Hartlepool NHS Foundation Trust.

''Following agreement by the Trust board to develop and provide its very own Retail Hospital Pharmacy, including the existing out-patients dispensary service, in 2013 the Commercial Project team knew they would need the support of an external experienced design team.

As the Commercial Project team wanted a high quality and high street look and finish to its Pharmacy they had discussions with Boots and Lloyds Pharmacy local contacts who both advised and recommended T3.

Contact was made between the Trust Estates design team and T3 Managing Director Chris Jones who visited site to gather information and details. It was very evident at this stage that Chris had vast knowledge and experience of Pharmacy design and would be able to support the Trust project. Following engagement with the trust Head Pharmacist, Estates lead and project team Chris provided a very in-depth and detailed design for the required Pharmacy. Attention to detail in all areas of dispensary workflow to customer retail requirements were considered and even suggestions & additions added at late stage by the Trust pharmacy dispensing team were accommodated within the design by Chris.

The Trust set very tight timescales from the outset to complete the work as it was working for an early opening of the Pharmacy. Chris and T3 helped the Trust to meet these deadlines by completing necessary works on-time and to required professional standards as expected by any NHS hospital and registered Pharmacy.

T3 also supported the appointment of relevant building contractor who completed the works. Regular project meetings between both T3 and contractor were facilitated by T3 with support from the Trust.

Overall the design and management provided by T3 and particularly Chris Jones was excellent and without their knowledge, experience and support it would have been very difficult to develop a concept into a now fully working Retail and Hospital dispensing pharmacy which the Trust is very proud of.

I would have no hesitation in working with T3 again and would certainly recommend them for any Pharmacy design works required.''


A pharmacy in the Midlands has become the 1000th store to benefit from the specialist design skills of T3 Pharmacy Design.  The Lloydspharmacy branch in New Square Shopping Centre, West Bromwich officially opened last week and showcased some of the creative and innovative features that have made T3 an award-winning company. 

“As any pharmacist will tell you,” says managing director Chris Jones, “pharmacies are different to other retail stores, they have different needs and so do their customers.  They need a specialist company that not only understands how to maximise the available space and retail income, but also one that understands dispensary work flow, the contract requirements and how EPS will impact on the business.  Above all good design generates profit and it is the cornerstone of every successful refit project.”

Chris identified a gap in the market for an integrated design company and set up T3 nearly 10 years ago.  Since then, the team has designed pharmacies of all shapes and sizes, for the multiples, supermarkets and independents.  T3 were also responsible for designing the new pharmacy in the flagship Queen Elizabeth Hospital in Birmingham utilising new technology in the form of one of the latest high volume dispensing robots.

Read more: Our 1000th Pharmacy Design!

The ultimate challenge for any business is making their customers happy.  Happy customers are loyal, they spend more money with you and recommend you to their friends and family.  This is particularly true of a business that sells services, and today’s busy community pharmacy is no exception.


Read more: Designing the perfect pharmacy

It is not often that you visit a pharmacy in which even the coffee table is purpose built! But when we designed the new MedicX Pharmacy in Hemel Hempstead we knew that to really meet the needs of staff and customers we couldn't take anything for granted.  From the pharmacy workflow


Read more: Pharmacy design awards